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Some of the Limina Team

EXCELLENT SUPPORT

Highly recommended by 98% of our users

Instead of a generic helpdesk, you get a dedicated team of experienced industry professionals who learn your business and can advise and help you efficiently.

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“We needed flexibility, speediness, and someone acting as a real partner. And with Limina, we found that.”
Francisco AlmadaCOO & CFO, Alquity

A TRUE PARTNERSHIP

At Limina, we are committed to delivering excellent service, which is why we take a partnership approach with our clients:

1. WE LEARN YOUR BUSINESS

To best service you, our team of industry veterans:

  • Learn your business & follow you as you evolve
  • Make suggestions on how to get maximum value out of Limina at all times

2. FEEDBACK INTO FEATURES

Every vendor listens to your feedback. We don’t just listen, we act:

  • We turn your input into features in the product quickly
  • We complete 10 new features and improvements each week
  • We invite clients to comment on new product designs
helpdesk video

MORE THAN A HELPDESK:

WHY A DEDICATED CLIENT RESPONSIBLE IS SUPERIOR

Listen to our Chief Customer Officer, Andreas Holtz, explain the difference between a helpdesk model and a dedicated client responsible below.

AN EXAMPLE SUPPORT INQUIRY

Scenario: unexpected pre-trade compliance breach relating to issuer exposure

Potential causes depend on your data setup and workflows - e.g. incorrect instrument setup, missing/incorrect prices, missing DFDs on yesterday’s partially filled orders, or how the compliance rule is configured.

Here is how the different types of support agents will be able to assist you:

MOST VENDORS:

HELPDESK AGENT

  • Needs to ask you a lot of questions around your data setup and workflows before troubleshooting can be started
  • Needs your help to coordinate with other stakeholders in your team
  • Will often refer to generic tutorials and standard replies that may or may not be helpful 

THE LIMINA MODEL:

DEDICATED CLIENT RESPONSIBLE

  • Knows your setup and can quickly start investigating potential causes
  • Can coordinate directly with your colleagues if needed
  • Can give specific advice that takes your overall setup and workflows into account 

CURIOUS TO LEARN MORE?

Don't hesitate to get in touch - the team at Limina is happy to advise on any questions you may have about the product and how it can fit into your landscape and support your target operating model.
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