Supported By Peers

A True Partnership

At Limina, we are committed to delivering excellent service, which is why we take a partnership approach with our clients:

1. We learn your business

To best service you, our team of industry veterans:

Learn your business & follow you as you evolve

Make suggestions on how to get maximum value out of Limina at all times

2. Feedback Into Features

Every vendor listens to your feedback. We don’t just listen, we act:

We turn your input into features in the product quickly

We complete 10 new features and improvements each week

We invite clients to comment on new product designs

An example Support Inquiry

Scenario: unexpected pre-trade compliance breach relating to issuer exposure

Potential causes depend on your data setup and workflows - e.g. incorrect instrument setup, missing/incorrect prices, missing DFDs on yesterday’s partially filled orders, or how the compliance rule is configured.

Here is how the different types of support agents will be able to assist you:

Helpdesk agent:	Dedicated client responsible (the Limina model):
Needs to ask you a lot of questions around your data setup and workflows before troubleshooting can be started Needs your help to coordinate with other stakeholders in your team Will often refer to generic tutorials and standard replies that may or may not be helpful	Knows your setup and can quickly start investigating potential causes Can coordinate directly with your colleagues if needed Can give specific advice that takes your overall setup and workflows into account